Please note that due to covid-19 some delivery delays are occurring. Thanks for your patience!

Help & FAQs

Does the price includes the frame?

No, We only offer the print without the frame.

 

Can you frame the poster for me?

We don't offer any framing. I recommend you look for a A3 frame or for a A2 frames with A3 mount if you want a white picture mat around the print.

 

What happens if your print is damaged?

All items will be wrapped and packaged safely to prevent bending or damage. But accidents do happen. If your items arrive damaged, take a photo of the cardboard tube and poster(s), and please contact us at info@thecreativetoucanillustrations.com within 3 days of receipt.

 

What if I put an incorrect address and realized it too late?

Orders will be shipped to the address you have entered at checkout. Please check it prior to submitting an order! Anything lost will not be resent or refunded.

 

Wholesale availability

We do offer to retailers/shops interested in selling our art the possibility of buying our posters for their shop. Contact us if you are interested.

  

Can I add items to my order?

If you have already placed your order, you'll need to pop another order through and drop us a line.

If your original order has not yet been despatched we'll combine postage and refund you the difference. If your orginal order has already been despatched we cannot amend postage.

 

Can I cancel my order?

If you wish to cancel your order, please let us know as soon as possible.
If you order has not been despatched we will cancel your order and issue a refund.

If we have already despatched your order you will need to return your item(s). All return information can be found in the "Return Policy" section.

 

Do you do commission work?

We unfortunately don’t take custom orders.

 

What type of paper do you use?

All of our prints are printed on 150gsm 100% Recycled Uncoated paper.

 

I run a website and want to feature some of your products and images, is that ok? 

Yes it is! We're always happy to see our products on great websites and blogs, so we'd really appreciate if you send us the piece of content once it's live on your site.

 

I have another question and I'd like to contact you

No problem at all! Feel free to send us an email at info@thecreativetoucanillustrations.com. We'll get back to you asap!